Returns & Refunds

PROENGI accepts return requests for most eligible items within 14 days after delivery.

Return Eligibility
Items must be unused, undamaged and returned in their original packaging.

Items Not Eligible for Return
Customized items, consumable items, clearance items, used products or modified products cannot be returned unless there is a confirmed product issue.

Before Sending a Return
Please contact PROENGI support first with your order number, item name and reason for return. Unauthorized returns may not be accepted. Our support team will confirm the next steps and return address when a return is approved.

Return Shipping
Customers are responsible for return shipping costs unless the return is caused by an incorrect, defective or damaged item confirmed by our support team. We do not accept postage-due or receiver-paid return shipments.

Refunds
After we receive and inspect the returned item, approved refunds will be issued to the original payment method. Original shipping fees are non-refundable unless required by law or confirmed by our support team. Refund posting time may depend on your payment provider.

Customs, Duties & Taxes
PROENGI is not responsible for customs duties, VAT, import taxes or other local charges.

Business & Bulk Orders
Returns for bulk orders, sourcing requests or business quote orders may be reviewed separately based on the order details.

Need Help?
For return questions, contact PROENGI support by WhatsApp or online chat. Please include your order number when available.
WhatsApp: +1 5039975735
Email: support@proengi.com